Terms and Conditions – SpaniCool Academy

Last updated: January 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by SpaniCool Academy (“Company,” “we,” “us,” or “our”).

By accessing our website, purchasing our services, or participating in our classes, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Services Provided

SpaniCool Academy provides online Spanish language learning services, including one-on-one classes, educational materials, and related resources delivered primarily via video conferencing and digital platforms.

All services are provided for educational purposes only.

Eligibility

For the purposes of this Privacy Policy:

  • You are at least 18 years old, or

  • You are a parent or legal guardian consenting to the use of our services by a minor under your responsibility.

We do not knowingly provide services or collect personal data from children without proper parental consent.

User Accounts

To access certain services, you may be required to provide personal information such as your name, email address, country, and city.

You are responsible for ensuring that the information you provide is accurate and up to date.

Payments and Pricing

  • All services are offered as one-time purchases only.

  • Prices are displayed before purchase and may be updated at any time.

  • Payments are processed through third-party payment providers such as Stripe and PayPal.

  • We do not store or process your credit or debit card information directly.

No Refund Policy

All purchases made with SpaniCool Academy are final, non-refundable, and non-transferable.

By completing a purchase, you acknowledge and agree that:

  • No refunds will be issued under any circumstances.

  • Unused lessons, missed sessions, or expired packages are not eligible for refunds.

Lesson Scheduling and Attendance Policy

To ensure fairness and proper scheduling, the following rules apply:

  • Lessons may be rescheduled only once per lesson.

  • To reschedule a lesson, you must notify us by email at info@spanicoolacademy.com at least 24 hours in advance.

  • If you fail to attend a scheduled lesson without prior notice, the lesson will be considered completed.

  • If the student does not connect at the agreed time, the teacher will wait 10 minutes. After that, the lesson will be marked as completed.

  • Lesson packages must be used within the specified validity period communicated at the time of purchase. Unused lessons after this period will be forfeited.

Program Validity Policy

To support consistent learning and ensure your commitment and participation, all sessions included in your SPEAK Connect Monthly Program must be used within 60 days of purchase. Any unused sessions after this period will be forfeited.

All sessions included in your Family Fluent 4‑Month Program must be used within 180 days of purchase. Any unused sessions after this period will be forfeited.

Bonus Policy

Bonus resources are released on a monthly schedule. For students on a payment plan, access to bonus materials is provided as payments are successfully completed and the account remains in good standing. If payments stop, access to unreleased bonus materials will be paused.

Technical Requirements and Internet Issues

Students are responsible for having:

  • A stable internet connection

  • Access to a working camera and microphone

If technical issues occur:

  • Unused minutes may be added back only if the issue is temporary and occurs during a class.

  • If technical issues persist across two sessions, any remaining time may be considered completed.

  • SpaniCool Academy is not responsible for interruptions caused by the student’s internet connection, device, or software.

Learning Results Disclaimer

Learning outcomes depend significantly on the student’s commitment, practice, and participation.

  • Our programs are designed to support significant progress, but we do not guarantee specific results or proficiency levels within a set timeframe. Individual results may vary.

  • Educational services are provided “as is” and without performance guarantees.

Intellectual Property

All content provided by SpaniCool Academy, including but not limited to:

  • Lesson materials

  • Videos

  • Documents

  • Branding and logos

is the exclusive property of SpaniCool Academy and may not be copied, recorded, shared, distributed, or resold without prior written permission.

Prohibited Use

You agree not to:

  • Record lessons without consent

  • Share or redistribute course materials

  • Use the services for unlawful or abusive purposes

  • Disrupt classes or engage in inappropriate behavior

We reserve the right to suspend or terminate access if these rules are violated.

Limitation of Liability

To the fullest extent permitted by law:

  • SpaniCool Academy shall not be liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the amount paid for the service giving rise to the claim.

Termination of Services

We reserve the right to:

  • Refuse service

  • Suspend or terminate access

  • Cancel lessons

if a user violates these Terms or engages in abusive, fraudulent, or disruptive behavior.

Governing Law

These Terms are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page, and continued use of the services constitutes acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms, you may contact us at: